These Terms of Service ("Terms") govern your access to and use of the ValueWE platform and related services (the "Service") operated by Double Loop GmbH, Theaterstraße 13, 52062 Aachen, Germany ("Double Loop", "we", "us"). By creating an account, accepting an order form, or otherwise using the Service, you and the legal entity you represent ("Customer") agree to these Terms.
1. Parties and scope
ValueWE is offered to businesses only. It is not intended for consumers within the meaning of § 13 BGB. Where these Terms use "you", it refers to the legal entity that subscribes. Individual users ("Authorised Users") access the Service under accounts provisioned by the Customer and must also comply with these Terms.
2. Service description
ValueWE is an AI-assisted value-selling workspace. It guides B2B sales teams through a structured workflow covering industry research, customer and next-best- alternative analysis, value drivers, quantification, value communication, and pricing. The Service is provided as software-as-a-service, accessed over the public internet via a browser.
We continually improve the Service. We may add, modify, or retire individual features, provided that no change materially reduces the core functionality the Customer has subscribed to during a paid term.
3. Accounts and authorised users
To use the Service, the Customer creates one or more Authorised User accounts. The Customer is responsible for:
- the accuracy of account information and for keeping credentials confidential;
- enforcing two-factor authentication, which is mandatory for every Authorised User;
- all activity conducted under its Authorised User accounts, including by former employees whose access has not been revoked;
- ensuring each Authorised User is an employee or contractor of the Customer and has accepted these Terms as a condition of access.
Accounts may not be shared between individuals. We may suspend accounts that breach this section or show signs of compromise.
4. Subscriptions, fees, and payment
Subscriptions are offered on a monthly or annual basis, as specified on the pricing page or in an order form. Unless otherwise agreed in writing, fees are charged in advance, are non-refundable except where required by applicable law, and renew automatically at the end of each term for an equivalent renewal term.
Fees are quoted net of VAT. The Customer is responsible for any applicable taxes, levies, and duties, excluding our income tax. Payment is processed by our payment provider (see the Privacy Policy).
If a payment is not received by the due date, we may suspend access until the outstanding amount has been settled. We may adjust prices at renewal with at least 30 days' prior notice; any price change takes effect from the next renewal term.
5. Term and termination
The subscription begins when the Customer first creates an account or, if later, the start date agreed in an order form. Either party may terminate:
- for convenience, by giving notice to the other party no less than 30 days before the end of the then-current term;
- for cause, with immediate effect if the other party commits a material breach and has not cured it within 30 days of written notice, or if the other party becomes insolvent.
On termination, Authorised Users' access ends and Customer Data is deleted in accordance with the retention rules in the Privacy Policy. The Customer can export case workspaces at any time before deletion.
6. Customer data and intellectual property
"Customer Data" means all information the Customer or its Authorised Users submit to the Service, including inputs and AI-generated outputs stored in case workspaces. As between the parties, the Customer owns all rights, title, and interest in Customer Data, including the AI outputs generated on its behalf.
The Customer grants us a limited, non-exclusive licence to host, copy, transmit, and process Customer Data solely for the purpose of providing the Service. We do not use Customer Data to train or improve any AI model, and we contractually require the same commitment from every upstream model provider we use.
We own all rights to the Service itself, including its source code, models, design, wizard structure, prompts, and documentation. These Terms do not grant the Customer any licence to copy, modify, reverse-engineer, or create derivative works of the Service, except as permitted by mandatory law.
Feedback you voluntarily provide about the Service may be used by us to improve the product without obligation or compensation.
7. Acceptable use
The Customer and its Authorised Users must not:
- use the Service to violate law, third-party rights, or professional duties;
- upload malware, infringing content, or data they are not entitled to process;
- attempt to extract, copy, or reverse-engineer prompts, model configuration, or other internal components;
- circumvent rate limits, probe security controls, or otherwise overload the Service;
- use the Service to build a competing product, or for benchmarking or publication without our prior written consent;
- input personal data of data subjects for whom the Customer has no lawful basis, or special categories of data (Art. 9 GDPR) beyond what the Service is designed to process.
8. Confidentiality
Each party may receive non-public information from the other that is marked or reasonably understood to be confidential ("Confidential Information"). Each party will protect the other's Confidential Information with the same degree of care it uses for its own (and no less than reasonable care), will not disclose it except on a need-to-know basis, and will use it only to perform or exercise rights under these Terms. Confidential Information excludes information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law.
9. Data protection
Processing of personal data within the Service is governed by our Privacy Policy. Where the Customer instructs us to process personal data on its behalf within case workspaces, the parties additionally enter into our Data Processing Agreement under Art. 28 GDPR — available on request, see the DPA page.
10. Warranties and disclaimers
We will provide the Service with reasonable skill and care and will make commercially reasonable efforts to maintain its availability.
AI outputs are drafts, not advice. Content generated by the wizard — including research summaries, quantification numbers, and value arguments — can contain errors, omissions, or misinterpretations. The Customer is solely responsible for reviewing, validating, and deciding whether to rely on any output. The Service is not a substitute for legal, financial, or professional advice.
To the extent permitted by law, the Service is provided "as is" and we disclaim all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of liability
Our liability is governed by German law. In particular:
- we are liable without limitation for intentional acts and gross negligence, for harm to life, body, or health, for claims under the Product Liability Act (Produkthaftungsgesetz), and where we have given a warranty;
- for slight negligence, we are liable only for breach of material contractual obligations (Kardinalpflichten), and such liability is limited to foreseeable damage typical for this type of contract;
- in any case, our aggregate liability for all claims in a 12-month period arising out of the Service is capped at the fees the Customer paid for the Service in that period, except where the law mandates otherwise.
We are not liable for loss of profits, loss of goodwill, or indirect or consequential damage, except as set out above. The Customer is responsible for keeping independent backups of Customer Data it considers critical.
12. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including internet or power outages, action of upstream providers, natural disasters, or government action. The affected party will notify the other promptly and make reasonable efforts to mitigate.
13. Changes to these Terms
We may update these Terms to reflect changes to the Service, legal requirements, or commercial practice. Material changes will be announced in-product or by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If the Customer does not accept, it may terminate the subscription in accordance with § 5.
14. Miscellaneous
Assignment. Neither party may assign these Terms without the other's consent, save that we may assign to an affiliate or to an acquirer of all or substantially all of our business.
Notices. Notices to us must be sent to [email protected]. We will send notices to the email address on the Customer's account.
Entire agreement. These Terms, together with any order form and the Privacy Policy and DPA referenced above, constitute the entire agreement between the parties on the Service.
Severability. If a clause is unenforceable, the remaining clauses continue in full force, and the unenforceable clause is to be replaced by a valid one that comes closest to its commercial intent.
15. Governing law and jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, to the exclusion of its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Aachen, Germany, to the extent permitted by applicable law.